We frequently update our website with fresh arrivals, seasonal collections, and restocked favorites. To stay informed about the latest launches and availability updates, subscribe to our newsletter for regular email notifications.

If a product you're interested in is currently unavailable, feel free to reach out to us through our contact form.

Many of our styles are restocked periodically; however, certain collections are produced in limited quantities and may not return once sold out.

At the moment, Magnolia does not offer product customization services. Any future updates regarding personalization or additional services will be announced through our website and email updates.

To maintain the quality and appearance of your bags and accessories, gently clean them using a soft, dry cloth. When not in use, store them in the dust bag provided, and keep them in a cool, dry place away from direct sunlight and moisture.

Each Magnolia product is crafted using carefully selected materials known for their unique textures and finishes. Slight variations in tone, grain, or texture are natural characteristics of the material and add to the individuality of each piece.

Orders are confirmed once your payment has been successfully completed. You will receive a confirmation email from Magnolia within 15 minutes, confirming that your order has been received. Please also check your spam or junk folder in case the email has been filtered there.

Once your order is successfully placed, an order confirmation email will be sent to the email address provided at checkout. Kindly check your spam or junk folder as it may have been directed there.

If you still haven't received it, please verify that the correct email address was entered at checkout. For further assistance, you can reach out to us through our contact form.

Adding an item to your shopping bag does not reserve it. Products are only secured once the checkout process is completed and payment is successfully made.

If an item becomes unavailable, our website will notify you that it is out of stock.

Shipping is on us. Enjoy complimentary delivery on all orders.

To track your order, please visit the Track My Order section on our website. You can use your Order Number or Tracking ID provided after checkout to check the status of your shipment.

For any additional help, feel free to reach out to us through our contact form.

If you need to cancel your order, please reach out to us immediately through our contact form.

Cancellations are only possible within 30 minutes of placing the order. After this window, your order may already be in processing or dispatch, and changes may no longer be possible. Most orders are processed and shipped within 24 hours.

If your order appears as cancelled but payment has been deducted, please reach out to our customer support team through our contact form.

Kindly share your Order Number, Name, and Email Address so we can assist you promptly.

If you have received a damaged item, please reach out to our customer support team immediately through our contact form with the following details:

• Order number
• Clear images showing the issue (overview and close-up)
• Description of the problem

Please do not discard the item, as it may need to be returned for inspection. Our customer care team will assist you further with the next steps.

Products purchased under promotional offers such as "Buy 1 Get 30% Off | Buy 2 Get 50% Off" are not eligible for return or exchange. However, they may be replaced only in the case of manufacturing defects reported within 7 days of delivery.

Product images used in advertisements are for representation purposes only and may vary based on availability.

For all orders, including promotional offers, any claims related to missing items, defects, or incorrect products must be supported with a clear, continuous unboxing video. Requests without valid video proof may not be processed.

All products must be returned in their original condition, with tags, dust bags, and packaging intact. Items must be unused and in brand-new condition.

Gift boxes are considered final sale items and are not eligible for return or exchange. Similarly, orders that include free gifts are also non-returnable and non-exchangeable.

If you receive a damaged product or notice a manufacturing defect, please reach out to Magnolia Customer Service through our contact form within 48 hours of delivery.

Reverse pickup for eligible returns will be arranged by Magnolia.

For offers like Buy 2 Get 1, the free item will automatically apply to the lowest-priced product in the cart.

If reverse pickup is not available at your location, you may be required to self-ship the product. Courier charges will be reimbursed along with your refund.

Steps to return your order:

1. Raise a return request: Once submitted, our customer service team will review your request and share the return address (applicable only for non-serviceable locations).
2. Pack your product securely: Place the product along with all accessories in its original packaging. Ensure the item is properly packed and in acceptable condition before shipping.
3. Refund and reimbursement: Once your return is received, it will undergo a quality check. After approval, your refund (including courier reimbursement, if applicable) will be processed within 2 business days.

Customized orders require 2–3 weeks for production and dispatch.

These orders are final sale and cannot be returned, exchanged, or cancelled.

Replacements are only accepted in case of manufacturing defects and must be reported within 48 hours of delivery through our contact form, along with a mandatory unboxing video.

Products must be unused and returned with original tags, dust bag, and packaging intact for any replacement request to be considered.

If approved, replacement orders will require an additional 2–3 weeks for remaking and dispatch.

Each artwork is handcrafted and may have slight variations depending on the artistic process. However, the placement of artwork will remain consistent as shown in product images.

We take great care to ensure your order reaches you in perfect condition. If an item is missing from your package, we are here to assist.

To raise a claim for refund or replacement:

• Report the missing item within 48 hours of delivery
• Provide a clear, continuous unboxing video showing the package opening and contents received

This helps us verify and resolve the issue quickly. Claims without video proof or submitted after 48 hours may not be eligible.

If you change your mind, you may raise a return request within 7 days of receiving your order. We will be happy to assist you with the process.

We do not offer a try-on facility. However, if you are not fully satisfied, you may return the product within 7 days, provided it is unused, with tags attached, and in original condition.

You can request an exchange within 7 days of delivery. We'll help you switch to a different style or color based on availability.

Once your return request is approved, pickup is arranged within 24–48 hours. After the product is received and inspected, refunds are processed within 7 business days.

For COD orders, a Razorpay payment link will be shared via SMS. You can complete your refund process securely by submitting your bank details through the link.

To track your return, visit the Return/Exchange section on our website and enter your Order Number, Phone Number, or Email ID.

For further assistance, you can also reach out to us through our contact form.

Once your return request is approved, pickup is arranged within 48–72 hours. After the product is collected and quality checked, refunds are initiated within 48–72 hours. The amount is typically reflected in your original payment method within 3–7 working days.

We appreciate your patience while we process your request.

The following payment methods are available for purchases on the Magnolia website:

• Domestic credit and debit cards issued by banks that are part of the Visa and Mastercard network
• Net banking or direct debit options from select banks in India
• Cash on Delivery (COD)
• Paytm payment gateway

A complete list of available payment options will be displayed at checkout before completing your purchase. For COD orders, confirmation may be required via call or SMS.

As per standard banking security guidelines, when paying via credit or debit card, you will need to enter your 16-digit card number, expiry date, and 3-digit CVV (usually found on the back of your card).

To complete your transaction, your card may also need to be enabled for Verified by Visa (VBV) or Mastercard SecureCode (MSC), depending on your bank's requirements.

If your payment has been declined, please place a new order. Unfortunately, once a payment is declined, the order cannot be reinstated.

In some cases, the decline may be due to your bank or payment provider. We recommend contacting your bank to check the transaction status or trying an alternative payment method or card.

If the issue continues, please reach out to us through our contact form for further assistance.

Magnolia does not store any credit or debit card details.

All payment information entered during checkout is securely processed through our trusted payment gateway providers. Your card details are transmitted in an encrypted and secure manner, ensuring complete payment safety.

We currently offer a standard express delivery service with order tracking available for all shipments.

Please note that delivery timelines may be slightly extended during sale periods or due to external circumstances such as government restrictions or logistical disruptions.

If your package has not arrived within the expected delivery timeframe, please track your order using the tracking details provided. You can do this by visiting our website and selecting the Track Your Order option in the footer, which will redirect you to the courier partner's tracking page.

If you still need assistance, feel free to reach out to us through our contact form.

Orders are typically delivered between 9:00 AM and 7:00 PM, Monday to Sunday, through our delivery partners, including third-party courier and logistics services.

Magnolia aims to deliver all orders as quickly as possible in accordance with applicable delivery regulations and service conditions in the destination region.

Please note that estimated delivery timelines are approximate and may be affected by factors such as shipping restrictions, payment verification, security checks, and stock availability.

For urgent or special delivery requests, you may reach out to us through our contact form.

In most cases, delivery agents will attempt delivery up to three times. A signature may be required upon delivery, depending on the courier partner's policy.

If the recipient is unavailable, the delivery agent may attempt to contact the provided phone number to reschedule delivery.

If all delivery attempts are unsuccessful, the package will be returned to Magnolia.

Magnolia currently ships across PAN India.

All orders are dispatched from our warehouses, partner logistics centers, or authorized fulfillment locations across the country.

We take great care to ensure every order is delivered accurately and in perfect condition. However, if an item is missing from your package, we are here to help.

To raise a claim for a missing item:

1. Inform us within 48 hours of receiving your order
2. Share a clear, continuous unboxing video showing the package opening and contents received

This helps us verify the issue and resolve it quickly. Please note that claims without video proof or submitted after 48 hours may not be eligible for a refund or replacement.

At Magnolia, we may occasionally offer special promotions on our website, including limited-time discounts or offers valid while stocks last.

We may also release promo codes or vouchers that can be used on future purchases. However, please note that price adjustments will not be provided for previous orders or once an order has been successfully placed.

Only one promo code can be applied per order at a time.

Please ensure that your promo code is still valid, has not expired, and has not already been used.

If you continue to face issues, please reach out to us through our contact form.

Yes, all promotions are subject to the following terms:

• Promotions cannot be exchanged for cash, vouchers, or any other form of credit
• Offers are valid only on the Magnolia online store unless stated otherwise
• No adjustments will be made for previous purchases
• Magnolia reserves the right to modify or cancel promotions if they are affected by technical issues or unforeseen circumstances
• All promotional terms are subject to change without prior notice
• In case of any dispute, Magnolia's decision will be final

All promotions are subject to their respective terms and validity period. Once a promotion has expired, it can no longer be applied or redeemed.